Introduction
Welcome to Butterflies.
We are a retail toy store based in HSR Layout, Bangalore, offering branded toys, learning games, outdoor play items, soft toys, RC toys, board games, party decoration items, and a yearly toy subscription plan.
Your privacy is extremely important to us.
This Privacy Policy explains how we collect, use, protect, and handle your personal information when you interact with our store, website, WhatsApp, or social media channels.
Data Collected
We collect the following types of information:
A. Information You Provide Voluntarily
Name
Mobile number
Email address
Delivery address (for home delivery orders)
Child’s age (to recommend suitable toys)
Payment confirmation details (we DO NOT store card/bank information)
B. Automatically Collected Information
When you visit our website:
Browser type
Device type
IP address
Pages viewed
Cookies (for basic analytics)
How We Use Your Information
We use personal information only to:
Provide and improve our toy retail services
Process your orders and home deliveries
Verify subscription plan details
Communicate with you via WhatsApp, phone, or email
Share store updates, offers, or event notifications
Improve website experience and customer service
Protect against unauthorized transactions and fraud
We do not sell, rent, or trade your personal information to any third party.
How We Share Your Information
We may share your information only in these cases:
Delivery partners (only address and contact number when required)
Payment processors (UPI/other platforms — we do not access your payment data)
Google, Meta, or social media platforms for analytics or advertising purposes
Legal requirements if requested by law enforcement
We do not share your information with toy brands, manufacturers, or unrelated businesses.
How We Protect Your Information
We implement a variety of security measures to safeguard your personal information:
Access to customer information is limited to authorized staff
No customer data is stored online without encryption
Payments are handled through secure third-party gateways
WhatsApp Business communications are end-to-end encrypted
We never store sensitive payment information
Embedded Content
Our website may include embedded content, such as YouTube videos. Embedded content behaves the same way as if the visitor has visited the original website hosting the content.
These external websites may collect data, use cookies, or track user interactions with the embedded content. We do not control these external privacy practices.
YouTube
We embed YouTube videos on our website to showcase our toy collections and store activities. YouTube may collect data according to its own privacy policy.
You can read YouTube’s Privacy Policy here: https://policies.google.com/privacy
Cookies
Our website uses cookies to ensure a smooth and personalised browsing experience for our visitors. Cookies are small text files that help the website function properly, remember your preferences, and improve overall performance.
Types of Cookies We Use
Essential Cookies
These cookies are required for the website to work correctly. For example, they help:
Keep the website secure
Allow pages to load properly
Maintain basic site functions
Analytics Cookies
We may use cookies from tools like Google Analytics to understand how visitors use our website—such as which pages are viewed most—so we can improve our content and user experience. These cookies do not collect personal information.
Functionality Cookies
If you create an account or log in, WordPress may use cookies to remember your login session and personalise your viewing experience.
Managing Cookies
You can choose to disable cookies through your browser settings. Every browser has its own method; you can find instructions in your browser’s help section.
Who Has Access to Your Data
We only access personal information when it is genuinely required to serve you.
If you are not a registered customer
We do not collect or store any personal information.
If you create an account or place an order
Your information may be accessed only by:
Authorised staff members of Butterflies who manage orders, customer service, or account-related queries.
Technical administrators who maintain the website and ensure secure operation.
We do not share, sell, or provide your information to any outside parties unless required by law or necessary to complete an order (for example, delivery partners).
We do not sell or share your personal data with third parties for marketing purposes.
We only share limited information with trusted service providers who help us operate our business—such as payment gateways, analytics tools, and delivery partners. These partners receive only the minimum data required to perform their services and are bound by strict confidentiality and data-protection agreements.
Examples include:
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Payment processors (to securely handle transactions)
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Website analytics tools (to understand website performance)
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Marketing & communication platforms (for sending order updates, emails, or WhatsApp notifications)
We do not share sensitive personal information unless required by law.
How Long We Retain Your Data
We retain your personal information only for as long as it is necessary to provide our services and comply with legal requirements.
Order information (name, phone number, delivery address, purchase details) is stored as long as needed for billing, customer support, and tax compliance.
Contact form submissions or enquiries may be retained for a reasonable period to assist with customer service.
Email or WhatsApp communication is kept only as long as required to respond and maintain service history.
If you create an account on our website, your information remains stored until you request deletion.
You may request deletion of your information at any time, and we will securely remove it unless we are legally required to retain it.
Security Measures
We take the security of your personal information seriously.
Our website uses SSL/HTTPS encryption to ensure that any information you share with us is transmitted securely.
We follow standard security practices to protect your data from unauthorized access, misuse, or loss.
Access to customer information is limited only to team members who need it to process orders, provide support, or manage the website.
If we ever become aware of a security issue affecting customer data, we will take immediate steps to fix the problem and inform affected customers as required.
Your Data Rights
You have full control over the personal information you share with us.
Your Rights
You may request the following at any time:
Access: A copy of the personal information we hold about you.
Correction: Updates or corrections if your information is incomplete or inaccurate.
Deletion: You may request that we delete your personal data, unless we are required to keep it for legal, tax, or security reasons (for example, basic order records).
Withdrawal: If you previously gave consent for marketing communication, you may withdraw it at any time.
If you request full deletion of your data, certain services—like order history lookup or account access—may no longer be available.
How to Make a Request
You can contact us directly at:
📧 butterflies.kidsworld@gmail.com
We will respond to all privacy-related requests within a reasonable timeframe.
Third-Party Websites
Our website may contain links to third-party websites, such as social media pages (YouTube, Instagram, Facebook) or external resources.
These websites have their own privacy policies, and we do not control how they collect or use personal data.
We encourage you to review their policies before providing any personal information.
Clicking on any external link is completely optional, and no data is shared with third-party platforms unless you choose to visit them.
Butterflies is not responsible for the content, privacy practices, or security standards of any third-party website.
Release of Your Data for Legal Purposes
We may share your personal information only when required by law.
This may include situations where:
A government authority, court, or law enforcement agency legally requests information.
We need to comply with tax, billing, or regulatory obligations.
Releasing information is necessary to protect our rights, customers, or the safety of others.
We will share only the information that is legally required and nothing more.
Except in such legally mandated situations, your personal data will never be shared, sold, or disclosed to any third party.